Tuluva

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Refund Policy

Last Updated: June 2026

1. Overview

Tuluva.in offers paid listing plans for businesses wishing to feature prominently in the Tuluva local directory. This Refund Policy explains the terms under which refunds are provided for paid services.

Please read this Policy carefully before making any purchase. By completing a payment on Tuluva.in, you agree to the terms outlined below.

2. Paid Services

The following services on Tuluva.in are chargeable:

  • Featured Listing Plans (e.g., Basic, Standard, Premium)
  • Sponsored Placement (priority display in category/search results)
  • Banner Advertising (promotional display ads on the Platform)
  • Listing Renewal (extension of active listing subscription periods)

All prices are listed in Indian Rupees (INR).

3. Refund Eligibility

3.1 Eligible for Refund

You may request a refund in the following circumstances:

  • Duplicate Payment: You have been charged more than once for the same plan or service due to a technical error.
  • Payment Processing Failure:Your payment was processed but the listing was not activated within 48 business hours due to an error on our part.
  • Service Non-Delivery:You purchased a paid plan and we are unable to provide the service as described, through no fault of the listing owner.
  • Cancellation Before Activation: You cancel your paid listing plan within 24 hours of purchase, provided the listing has not yet been published or activated on the Platform.

3.2 Not Eligible for Refund

Refunds will not be issued in the following cases:

  • The listing has been published and made live on Tuluva.in, regardless of the remaining subscription period.
  • You change your mind after the listing goes live.
  • Your listing is removed or suspended due to a violation of our Terms of Use.
  • The listing was inaccurate, incomplete, or contained incorrect information submitted by you.
  • The plan has been partially used (e.g., mid-term cancellation of a monthly or annual plan).
  • Refund requests made after 7 days of the original purchase date.
  • Dissatisfaction with the number of leads, enquiries, or visibility generated by a listing (as these depend on user behaviour and cannot be guaranteed).

4. How to Request a Refund

To request a refund, please email us at hello@tuluva.in within 7 days of your payment date with the following details:

  1. Your registered name and email address
  2. Business name as listed or intended to be listed
  3. Payment transaction ID or receipt number
  4. Date of payment
  5. Reason for refund request

We will acknowledge your request within 2 business days and communicate our decision within 5 business days of receipt.

5. Refund Processing

If your refund request is approved:

  • Refunds will be credited to the original payment method used at the time of purchase (credit card, debit card, UPI, net banking, etc.).
  • Refunds are typically processed within 7–10 business days from the date of approval.
  • Processing timelines may vary depending on your bank or payment provider.
  • Any convenience fees or payment gateway charges levied at the time of purchase are non-refundable.

6. Subscription Plans and Renewals

  • Subscription plans (monthly, quarterly, annual) are non-refundable once the subscription period has commenced.
  • Auto-renewal (if enabled) will be charged at the prevailing rate. You may disable auto-renewal from your account settings at any time before the renewal date to avoid being charged.
  • We will send a reminder email at least 7 days before any auto-renewal charge.

7. Plan Upgrades and Downgrades

  • If you upgrade your plan mid-cycle, you will be charged the difference for the remaining period. The previous payment is non-refundable.
  • Plan downgrades take effect at the end of the current billing cycle. No partial refunds are issued for downgrades.

8. Disputes and Chargebacks

If you believe an error has occurred, we strongly encourage you to contact us at hello@tuluva.in before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in suspension of your account on Tuluva.in.

9. Changes to This Policy

Tuluva.in reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this Policy before making any purchase.

10. Contact Us

For billing and refund enquiries:

Tuluva – A Local Listing Directory Email: hello@tuluva.in Website: www.tuluva.in

These policies were last updated in June 2026 and apply to all users of Tuluva.in.

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